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Marketing and Business Development
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The division’s function is
to supply information on companies and businesses quickly
and efficiently so as to improve the quality of service
delivery that meets customer's needs. In addition, the
division also develops new products and services to
increase the sources of revenue for SSM. |
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Product and Business
Development Section
- Identifying alternative financial revenue channels.
- Identifying the needs of customers and predicting
customer behaviour through market research.
- Developing new product concepts with the cooperation
of the ICT division.
- Collaborating with the Public Affairs section to
market products and service
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Customer Management Section
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Attending to customer complaints
and developing the complaint management system.
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Establishing customer service
policies and procedures for use at the head office
and branch/state offices.
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Conducting and monitoring of
the helpdesk/hotline service for the public.
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Undertaking proactive action
to improve the quality of customer service.
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Information Services Section
- Supplying information over the counter or via post.
- Supplying other value-added information services
to the public.
- Managing and maintaining the facilities for searching
documents.
- Providing product support services to customers.
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Document Management Section
This section is responsible for preparing, planning
and arranging the management of company and business
documents, and also for preparing procedures relating
to the security of documents, maintenance of equipment,
management of back-up systems and image quality as well
as disposal of documents.
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