FAQ
Q1. How do I sign up for a training programme?
A1. You may fax the registration form to us at (03) 22994451 . You can download registration form from our website. The registration form can also be found in COMTRAC’s Training Directory.
Registration is on a first-come-first-served-basis. All registrations MUST be accompanied with the full payment. Admittance will not be permitted unless payment or a letter of guarantee is received.
Q2. How do I pay?
A2.We accept Money Order / Postal Order / Bank Draft / Cheque made in favour of the 'SURUHANJAYA SYARIKAT MALAYSIA' and it must reach SSM at least one week before the date of commencement of the program. Do not send cash by mail. Please indicate the name(s) and company/institution of participant(s) and event code on the reverse of the cheque.
Q3. Is my registration confirmed once I fax over my registration form?
A3. No. Registration is confirmed upon receipt of full payment and participants received a confirmation letter from COMTRAC.
Q4. Can I send a replacement participant?
A4. There is no refund policy for cancellation. If a participant fails to attend a programme, the registration fee will not be refunded nor allocated to another programme.
Postponement/Replacement is allowed if COMTRAC is notified within three (3) working days prior to the programme. All postponements/replacements must be made in writing and acknowledged by COMTRAC.
Q5. Can I get a replacement certificate of attendance if my name has been erroneously printed?
A5. Any replacement of certificate due to errors in name or identification card number wrongly filled by participant/representative during registration or loss of certificate will be charged RM30.00 per copy for administration cost.
Q6. Will programme be cancelled or postponed?
A6. COMTRAC retains the right to postpone the date/place and cancel programme due to any unforeseen circumstances that may arise. In cases of cancellation by COMTRAC, full refund of fee will be returned to participants.
Q7. Will you send invoice to me?
A7. No, unless a request is put in. The registration form serves as our official invoice. |
Guidelines
